Welcome to the FAQ page of weidi.vip. Here we’ve collected some of the most frequently asked questions from our customers and provided you with detailed answers. If you can’t find the answer to your question here, please don’t hesitate to contact our customer service team directly.
Account management
Q: How do I create an account?
A: You can click the “Register” button in the upper right corner of the website, fill in the necessary information, and follow the on-screen instructions to complete the registration process.
Q: I forgot my password, what should I do?
A: On the login page, click the “Forgot your password?” link and follow the prompts to reset your password.
Orders and payments
Q: What payment methods can I use?
A: We accept a variety of payment methods, including credit card, debit card and PayPal, etc. All payments are processed via secure encryption.
Q: How can I track the status of my order?
A: You can check the order status by visiting the “My Orders” page after logging in to your account. We will also provide a tracking number once your order is shipped.
Returns and refunds
Q: What is your return policy?
A: We provide a 30-day return guarantee. For more details, please visit our [Refund Policy Page].
Q: How long does it take for the refund to arrive?
A: Refunds are generally processed within 5 working days after receiving the returned goods and inspecting them to be correct. Depending on your bank or payment processor it may take more time to process the refund, which may cause delays in your refund arriving.
product information
Q: How to find the right product size?
A: Most product pages have detailed size guides that you can refer to to choose the right size.
Q: What should I do if there is something wrong with the product I received?
A: If there are any problems with the products you receive, please contact us as soon as possible. We will provide you with the option of a replacement or refund.