Thank you for shopping at weidi.vip. We are committed to ensuring that you are completely satisfied with our products. Below is a detailed description of our refund and return policy:
Return conditions
Return period: You have 30 days from the date you receive the item to return the item.
Item Condition: Returned items must be unused and in original packaging.
Proof of Purchase: Proof of purchase, such as an order number or purchase receipt, must be provided when returning items.
Non-returnable items
Please note that the following product types are not subject to the return policy:
Open software product
Customized goods
personal care products
gift card
Downloaded digital content
Return process
To initiate the return process, please follow these steps:
Contact Customer Service: Please contact our customer service team via our email or phone with your order details and reason for return.
Obtain a Return Authorization: Upon approval, we will provide an authorization number for your return request.
Packing Returned Items: Please pack the item with the original packaging and all accessories and make sure the packaging is secure.
Shipping the item: Mail the item to the return address we provide. Please keep your mailing receipt for tracking purposes.
Receiving and Processing Refunds: Once the returned item has been received and inspected, we will process your refund within 5 to 7 business days.
Refund method
Refunds to Original Payment Method: Refunds will be made to your original payment method.
Credit In-Store: Where applicable, we may also provide in-store credit in lieu of a refund.
Exchange policy
If you require an exchange, please indicate this when returning the item. All exchanges are subject to stock availability.